We recently talked about what your options are when it comes to faulty games or consoles. You're pretty much covered in every sense of the way if you're purchasing your item brand new or second hand from most retail outlets and online. However what if you're not happy with a replacement and simply want a refund? Are you entitled to it and how do you go about getting one. If you're unsure then we are here to answer any questions you may have.
All items come with a standard manufacturer warranty which cover your items against any faults it may have in terms of corrupt data, overheating issues or un-readable discs. If you're not happy with your purchase then you can simply visit the store to enquire about a refund however the store in which you purchased may not be entirely responsible to give you a full refund.
Your statutory rights include that for any item purchased you are well within your rights to get a repair, replacement, exchange or refund if the item becomes faulty within the first 6 months of purchase. Stores will obviously want to promote return service so it is in their best interest to keep customers happy by providing you with a replacement.
If a replacement is not what you're looking for then you may have to jump through some hoops to get it. If you have made up your mind and you no longer want the item due to a fault then simply return to the store and state that you wish to have a refund as the item is faulty within the first 6 months. This is where the stores policy and sales of goods act will come into play and I will be honest it gets a little confusing.
The Sales of Goods Act recently changed in October 2015 and it states that for most electrical items which are purchased and have been deemed faulty within 30 days of purchase then you are entitled to a full refund if fault is found. If you are outside of the 30 days then you are entitled to a replacement if that replacement then develops a fault within 6 months then once again you are entitled to a full refund back to original payment method. So let’s break it down
What you need for a Full Refund:
Original Payment Method (Cash / Card / Voucher)
Original Receipt and/or printed duplicate*
Faulty item with original packaging if possible**
*If you cannot find your original receipt then the outlet may be able to re-print it for you. If not then your credit/debit card bill will be proof enough for them. Most outlets will need to match your transaction number with their system in order to process a refund.
**Sometimes you may be required to provide the original packaging however once again this is heavily dependent on the store policy.
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Most retails outlets within the UK and around the world operate with different store policies. These policies are put in place in addition to the already placed Sales of Goods Act. Most store policies are extensions of that stores excellent customer service in providing you with quarrel free exchanges on games or consoles that you may not like. It is important that you check out your stores policy before attempting to refund or replace an item as it will make the entire transaction a little less confusing.
If you have had any issues getting replacements or refunds from specific stores then we would love to hear from you below!
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