Ensure that your at the top of the competition when playing online with the latest entry from Activision. This guide will help you prevent and protect against any Call of duty Black Ops 4 XBox One Crashing & Freezing.
Call of Duty Black Ops 4 Crashing XBox One Solutions Guide.
Call of Duty Black Ops 4 is due to be released on October 12th. This means gamers all over the world will be able to download and play the game straight away after launch. However we cant think of anything more annoying than the games crashing on launch day.
At Chaos Hour we’ve taken the time to create this Fix Guide for any Crashes or Screen freezing that you may encounter with Call of Duty Black Ops 4 on XBox One.
Before we begin it’s important to understand – this guide has been sculpted by our experience with other games on the XBox One Platform and may not relate to Call of Duty Black Ops 4 Crashing or Freezing. Also – It’s important to Reach out to the Activision to inform them of any serious issues.
Activision Contact Information.
Activision are at the helm of this Years Call of Duty Black Ops 4. Activision are the Machine behind some of the biggest and most popular games within the last 10 years. Be sure to check their full catalogue on their website.
Reaching out to Call of Duty Black Ops 4 and Activision on their social hubs such as Facebook and more is great. This will give you the opportunity to directly inform them of any crashing or freezing issues you may have.
The development team want their game to grow and grow so help them do this by providing the much needed feedback. You can also reach out to Microsoft in regards to Call of Duty Black Ops 4 Crashing on XBox One.
Nature of the Fault
To begin with – Although it maybe easy to blame Call of Duty Black Ops 4 Crashing. The fault may be with your XBox One, One X, or One S.
Something else which needs to be mentioned. For the longest of time Gaming consoles have crashed their users. It’s incredibly frustrating we know. These things simply happen and a simple reset or reboot may fix your Call of Duty Black Ops 4 from freezing in the future.
Types of Crashing or Freezing
Call of Duty Black Ops 4 Freeze On XBox One?
A freeze or hang up is typically while you’re playing Call of Duty Black Ops 4. On certain busy environments or during loading screens the game will hang up. Sometimes Audio can still be heard running.
Sometimes a Freeze can fix it self left alone.
Call of Duty Black Ops 4 Crash On XBox One?
A Crash normally happens when your Call of Duty Black Ops 4 has frozen. Your console will straight up rage quit and turn off or attempt to reset. During this period it is common for the XBox One to show a variety of graphical glitches and bugs.
More often than not a simple a re-boot or restart on your XBox one is necessary to fix the issue.
If you still think you’re hardware is causing the issue with the Game Crashing then be sure to check out the links below which may help you find a solution.
List of Fixes
As you can see below we’ve got a list of possible Call of Duty Black Ops 4 Fixes & Solutions. Be sure to work through them where possible.
Important to know if you have digitally downloaded or pre-loaded Call of Duty Black Ops 4 then skip this fix as you will not found a solution to your problem here.
It’s important that your discs are maintained and kept clean. If you have purchased from a second hand source be sure to check before payment is made that the Black Ops 4 Disc is not damaged or scratched.
It maybe a possibility that if you’re using a physical copy of Call of Duty Black Ops 4 then your Game Disc maybe Damaged. The XBox One uses high quality scratch resistent blu-ray discs in order to store the data.
|Fix : Clean your Call of Duty Black Ops 4 XBox One Discs Today!|
If you run your fingers gently over the data side of the Call of Duty Black Ops 4 disc and you feel any anomalies then it is likely that your XBox One Console will also have issues with reading the disc.
How To Repair and Fix Call of Duty Black Ops 4 Damaged disc
Most Retailers within the UK and Europe will have efficient Disc repair machines which are able to strip an entire layer off of your game disc. This will help your gaming consoles read the data more clearly and then prevent the on going issues.
The cost of repairing a disc is dramatically lower than a cost of purchasing a brand new game for your XBox One.
Often overlooked but the Xbox One running hot may cause your Call of Duty Black Ops 4 to freeze or crash on you.
The reason why this happens is due to the nature of the hardware within the XBox one. While you’re playing Call of Duty Black Ops 4 and your XBox one is running hot.
Preventive action is the best possible care for your Console and Games Going forward. Ensure that you follow the below tips in keeping your XBox One in great condition.
|Guide : Is your Overheating XBox One Causing Call of Duty Black Ops 4 To Crash?|
If you console is running Hotter than bench marked temperatures it can cause for the hardware to give you various errors. Such as : Frame drops, stuttering, loud fan noises, crashing and freezing.
Without proper care this may result in your console becoming damaged or unusable in the future so it’s important to take action. It’s also important to note that if the console is damaged due to poor cleaning. This will void your warranty!
If you believe that Call of Duty Black Ops 4 maybe freezing on you or ultimately crashing due to your console overheating. Then we’ve created a robust cleaning guide on what you need and what steps you can take.
Activision will continuously release updates and patch notes for Black Ops 4. Be sure to check their website. This will identify if there are any updates which may be required to fix the game.
|Fix : Download the latest Call of Duty Black Ops 4 Update|
One way to eliminate this issue if its a software problem is to ensure that you have downloaded the Latest Call of Duty Black Ops 4 update.
In order to do this boot up Call of Duty Black Ops 4 while being connected to the internet. You will be prompted to download the latest updates.
Sometimes you can force the update within the options of the games. It’s important though you check that your internet connection is active or the prompt wont appear.
Microsoft over time will release updates and solutions that will enable your XBox One, S or X to run much faster. You can easily download these updates by reading below.
There are a few things that you can check to ensure that your XBox One is up to speed in order to play Call of Duty Black Ops 4. Firstly is your console running the latest Console Software Update? Here’s how to check – Alternatively read below for a quick summary.
|Fix : Download Latest XBox One Console Update for Call of Duty Black Ops 4|
1: Use Dashboard Button On Controller
2: Toggle to “System”
3: Click “Settings”
This will now take you to the main XBox One Settings.
1: Toggle to “System”
2: Click “Updates”
Latest Optimal Update for Call of Duty Black Ops 4 : 10.0.16299.5101
If you have downloaded the Latest Console Update but Call of Duty Black Ops 4 Crashing? Then read below.
If you’re worried about your Call of Duty Black Ops 4 save being corrupt then there are some tell tale signs of this error on your XBox
There maybe times when your game will lock up or completely stop at the same point within the game. This will indicate that your Call of Duty Black Ops 4 save is corrupt or damaged.
|Guide : How To Recover and Protect your Call of Duty Black Ops 4 Save Data|
Sadly more often than not if you’re save file is corrupt there’s no real way to repair the issue unless attempting various third party software. Although we suggest against this software.
Even if you’re not having an issue with your latest games Crashing or Freezing. Periodically resetting your console may have its benefits. This involves a much cleaner platform to play your future games on.
Un-Installing software from your XBox one is surprisingly easy and should not be a concern for most experienced gamers.
However if you’re unsure on how to clear your hard drive of any Call of Duty Black Ops 4 files then simply check :
1: Click Home Button on Controller.
2: Toggle to “System”
3: Click “Settings”
Once you have done this you will be on the main XBox One Settings Page. From here simply complete the following.
1: Toggle “System”
2: Click “Storage” Then click to the right to “Manage Storage”
Select the Call of Duty Black Ops 4 file and choose to un-install. Alternatively to this Follow the Guide below to Factory Reset your XBox One to help resolve Call of Duty Black Ops 4 Crashing.
|Fix : Factory Reset XBox One for Call of Duty Black Ops 4|
Be warned though this will remove mostly all game files, data files, user settings, file saves and more. However it may be necessary to resolve your crashing issue.
“My Call of Duty Black Ops 4 is still Crashing and Freezing”?
After a Fresh install of Call of Duty Black Ops 4 and your still encountering the problem then more than likely this will be a Hardware fault with either the Game disc or your XBox One itself.
If you have tried all of the above issues and you can confirm that it is not an update issue, an install error and you’ve tried re-installing the game.
The good news is you are now able to source a repair or replacement from place of purchase. Simply visit the store with proof of purchase and they will be sure to get that rectified for you.
|Guide: Console Warranty Explained / Gamers Guide To Online Refunds and Returns|
However the good news is the Microsoft support team are incredibly good at offering excellent customer service. So by all means reach out to Microsoft Support for your next step.
Maybe they can benchmark your console and find the issue or simply source you a repair or replacement. If you’re still covered under your retail warranty then you simply can return to the place of purchase and source a replacement!
User Submitted Crashing Fixes
We will continue to update this Guide with User Submitted Guides and Fixes for Call of Duty Black Ops 4 and hopefully some more issued by Activision.
Remember if any of the above tips have not solved your problem. Its now important to reach out to activision. The guide above is simply for troubleshooting the issue and identifying the cause of Black Ops 4 Crashing and Freezing on your XBox One.
We highly encourage you to reach out to Microsoft Support and talk about the specific fault your having with Call of Duty Black Ops 4. Also don’t forget to reach out to Activision and inform them of the issue.
Other Related Guides That Might Help:
Download the Latest XBox One Updates Today!
Remove Game Files & Factory Resetting Your XBox One.
Is your XBox One Hard Drive Damaged or Corrupt?
Get The most out of your XBox One Connection.
Stop your XBox One From Overheating.
Online & Connection Guides: