This Troubleshooting guide has been created for Gamers all over the world whom have had issues with Sims 4 Cats & Dogs Crashing or Freezing on their home console or Gaming PC. IF you fail to resolve the issue below be sure tor each out to the developer.


Sims 4 Cats & Dogs Crashing/Freezing Troubleshooting.

First things first. If you have encountered any issues with Sims 4 Cats & Dogs Crashing or Freezing on you, regardless of console you should reach out to DEVELOPER.

Be sure to use this guide if you believe that the fault may lie with either your software or hardware. This guide will deliver some common fixes that may solve the problem.

The guide below caters for any and all issues regardless of the console that you’re using.


Sims 4 Cats & Dogs Developer Information.

We have yet to encounter Sims 4 Cats & Dogs Crashing or Freezing on our consoles however that does not mean you’re not. But it’s very important you reach out to the developers to inform them of the issue.

EA have been long time Developers on the Sims Games. They have since been updating the game with new and accessible content for the longest of time. They still currently support Sims 4, Sims 4 Cats & Dogs and all previous generations of the Game. Be sure to check out their Website Here.

You can also follow DEVELOPER on their social hubs such as twitter, Facebook and more to stay up to date on any recent patches or updates that may benefit you.





“Sims 4 Cats & Dogs is crashing?” Why is this?

It’s rare however if you have experienced, Sims 4 Cats & Dogs or any other game completely stalling on you, freezing then ultimtaely crashing then it may indicate either a Software or Hardware Fault.

There are two different variations when it comes to game breaking bugs like this.

Sims 4 Cats & Dogs Freeze?

If your game has frozen then it is likely with some time the game will un-hinge it self and actually repair it self. However during this time its important to stop enterting key presses on your controllers as you risk crashing the game alll together.

If your game has stopped responding completely, either the audio has cut out or an uability to interact with any of the particular game mechancics. Then this highly suggests that your Sims 4 Cats & Dogs has crashed on your console. More often than not a simply reboot or quick restart can solve the issue.




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PC / Win 10 XBox One PlayStation 4

Windows 10  / Gaming PC Fixes

Windows 10 Gaming PC Crashing / Freezing

Sims 4 Cats & Dogs Frozen While Playing? Below are some ways in which you can identify the issue.

1: What Hardware are you running On Sims 4 Cats & Dogs?

If you’re unsure of what you’re running in your Gaming Rig then there is a great Website which can declare whether or not your PC can support Sims 4 Cats & Dogs or not.

Simply visit System Requirements Lab. This website is incredible for determining what you can or cant do on your rig. It will even suggest upgrades for your PC in order to play what ever game you wish.

Fix : Check if your Gaming Rig Can Run Sims 4 Cats & Dogs

If your PC matches the requirements for Sims 4 Cats & Dogs but it is still not running then you may have another fault on your hands. Simply follow the below steps of trail and error resolve the issue.


2: Download the Latest Graphic Drivers for Sims 4 Cats & Dogs.

Have you got the latest Graphics Driver for your Graphics Card for Sims 4 Cats & Dogs?

Whether or not your running Radeon or Nvidia it is heavily suggested that you run the latest Graphics Drivers for your Graphics Card. More often than not Windows 10 will install the latest drivers for your unit.

Fix : Download the Latest Graphic Drivers Today.

However you can force this action by visiting your graphics card provider and downloading the drivers from the support section.

Nvidia Download Drivers Website.
AMD Radeon Graphic Card Drivers Download Page.

Be sure to uninstall any previous graphics drivers before completing this step as running dual drivers may create more problems than solving.

If you’re Running the correct drivers then move on.




3: Download The Latest Sims 4 Cats & Dogs Update For PC.

It’s imperative that if you’re having any problems with Sims 4 Cats & Dogs. Check to make sure that your rig is running the latest update.

For the length of Gaming History – basic Freezing and Crashing has been a bane for gamers everywhere. Often DEVELOPER will release patches, updates and fixes for you to download over time.

Fix : Download The Latest Sims 4 Cats & Dogs Update Today.

Gaming platforms will usually auto-download any updates available for their games. For Example – Origin will automatically detect any updates which are required for the game and its Highly recommended for you to download the update before attempting to play.

If you’re Game has the latest update then it maybe possible that your Origin needs to update. In order to do this – simply restart Origin and it will attempt to download the latest update available in order to run Sims 4 Cats & Dogs.


Origin : Sims 4 Cats & Dogs Frozen on “Preparing To Launch”

**This Fix is only Applicable on Origin – Sims 4 Cats & Dogs may not be available via this Client yet.**

Sometimes games on Origin can get hung up during playing.

If your Sims 4 Cats & Dogs freezes and shows a preparing to launch error which simply goes no where – then luckily enough Origin have a pretty strong guide on what to do if your gaming rig hangs at this point.

Be sure to do the following : 

If none of the above guides have helped you get Sims 4 Cats & Dogs to stop Freezing or crashing while playing. Be sure to reach out to DEVELOPER with the contact information above and inform them of the issue.


4: Game Files Damaged or Corrupt On Hard Drive?

Sometimes downloads or installs can go wrong. This is especially the case if your PC is shut off or disconnected while downloading or while the installation file is being complete.

To quickly try and fix the issue of Sims 4 Cats & Dogs crashing and freezing on startup then simply delete all your core Sims 4 Cats & Dogs. You can do this by visiting your Control Panel on Windows 10.

Once the files have been deleted simply download the game files once again and attempt to re-install.

Fix : Is your Hard Drive Corrupt or Contains Bad Sectors?

It’s important to ensure that your Hard Drive is able to write data correctly. You can use programmes such as HD Tune to check for any bad sectors.

Corrupt or Damaged Hard Drives will continue to lose data. We highly recommend for you to ensure your Hard Drive is showing no faults.




5: Ensure you’re Running the Latest Motherboard Bios.

Sometimes inconsistencies within the Firmware of your Motherboard may conflict with the foundation of Sims 4 Cats & Dogs.

It’s important that if you are having random crashes, blue screens or freezing while playing that you ensure that your motherboard is up to date.

To do this simply visit your motherboard provider and download the latest drivers available.

Fix : Install the Latest Motherboard Bios to Fix Crashing on PC.

Ensure that you make a backup of your Windows 10 while completing this task. If you’re unskilled in dealing with PC equipment you may make matters worse so be careful.

Fear not though any permanent damage is very unlikely when dealing with BIOS updates.


6: Close Unnecessary Applications While Playing Sims 4 Cats & Dogs.

This is a pretty important step when it comes to debugging whether or not your game is struggling due to system responsibilities.

Disable any and all software which you’re simply not using. Yes this includes third party apps such as Spotify, web browsers, broadcasting software and much more.

These programmes will continue to be a burden for your processor and memory while you’re not using them. If you’re worried about the performance of your Gaming Rig then we do have an extensive guide on how you can max out performance.

Guide : Bolster your PC or Laptop Performance Easily.

This will not only provide a smoother gaming experience for Sims 4 Cats & Dogs but also prove for a much faster operating system.





7: Benchmark your PC Rig for Sims 4 Cats & Dogs.

Like we discussed above, if your PC does not feature the components that is required for Sims 4 Cats & Dogs to run. Then you may find problems with it crashing and freezing.

Sometimes not running a powerful enough Graphics card may lead to Sims 4 Cats & Dogs stuttering or completely freezing up.

Fix : Is your PC or Laptop Compatible for Sims 4 Cats & Dogs? Check Today.

Problems with your Memory modules may also present blue screens which will feature various error codes. So there’s a heap of issues that could come from running the wrong equipment.

Our Recommended Benchmark Tools : UserBenchMark Tools.

We highly recommend that you ensure you’re running the Recommended hardware settings required for Sims 4 Cats & Dogs. You can sometimes download Benchmarks available for the game your playing.


Recommended Specifications for Sims 4 Cats & Dogs to Fix Freezing

Recommended Specifications for Sims 4 Cats & Dogs
  • CPU: Intel Core i5-750 or AMD Athlon X4
  • CPU SPEED: Info
  • RAM: 4 GB
  • OS: 64 Bit Windows 7,8, or 8.1
  • VIDEO CARD: NVIDIA GeForce GTX 650 or better
  • SOUND CARD: Yes
  • FREE DISK SPACE: 10 GB

8: A Fresh Install May Fix Sims 4 Cats & Dogs.

Something you can do while waiting for DEVELOPER to give you feedback regarding the fault is to uninstall and re-install Sims 4 Cats & Dogs again. This may clear up any significant software errors or corrupt data within your hard drive.

It’s also important to ensure that if you have recently changed processor or motherboard . That you complete a fresh install of Windows 10.

Advice : Check Your Hard Drive Health Today.

As new motherboard firmware may present various bugs and issues with older installations of Windows 10 while trying to Play Sims 4 Cats & Dogs.




XBox One Fixes

Xbox One Fix

Below we have listed some common solutions that may aid you to identify the fault. Remember it is un-common for the crashing or freezing fault be due to Sims 4 Cats & Dogs.

There are often various other factors at play which may be contributing to the fault.

1: Download the Latest XBox One Update.

There are a few things that you can check to ensure that your XBox One is up to speed in order to play Sims 4 Cats & Dogs. Firstly is your console running the latest Console Software Update? Here’s how to check :

1: Use Dashboard Button On Controller
2: Toggle to “System”
3: Click “Settings”

This will now take you to the main XBox One Settings.

1: Toggle to “System”
2: Click “Updates”

Latest Optimal Update for Sims 4 Cats & Dogs : 10.0.16299.5101

Fix : Download Latest Console Update for Sims 4 Cats & Dogs

Ensure that you’re XBox one is connected to the internet or a nearby strong Wi-Fi source then download the latest Console firmware. Sometimes games can be released and present issues or anomalies when running older system versions so it’s important you get the latest.

If for any reason your XBox one fails to update while downloading it maybe possible that either your having issues with your internet connection.

Guide : Testing your Internet Connection on your XBox One.

Or Possibly Microsoft servers are having problems on their end. We advise you to wait and if you find no resolution to this issue then reach out to Microsoft Support.




2: Is Sims 4 Cats & Dogs running the latest update?

It is not uncommon for some games to be released with some Game Breaking bugs which may cause your freezing issue.

One way to eliminate this issue if its a software problem is to ensure that you have downloaded the Latest Sims 4 Cats & Dogs update.

In order to do this boot up Sims 4 Cats & Dogs while being connected to the internet. You will be prompted to download the latest updates.

Fix : Download the latest Sims 4 Cats & Dogs Update

Sometimes you can force the update within the options of the games. It’s important though you check that your internet connection is active or the prompt wont appear.

If you’re still having problems with Sims 4 Cats & Dogs crashing even with the latest update then it may indicate a Corrupt Update file or a Software install. So we recommend the next step is to start from scratch.

3: How to Un-Install Sims 4 Cats & Dogs and Re-Install fresh on XBox One

Un-Installing software from your XBox one is surprisingly easy and should not be a concern for most experienced gamers.

However if you’re unsure on how to clear your hard drive of any Sims 4 Cats & Dogs files then simply check :

1: Click Home Button on Controller.
2: Toggle to “System”
3: Click “Settings”

Once you have done this you will be on the main XBox One Settings Page. From here simply complete the following.

1: Toggle “System”
2: Click “Storage” Then click to the right to “Manage Storage”

Select the Sims 4 Cats & Dogs file and choose to un-install.

Fix : Factory Reset XBox One for Sims 4 Cats & Dogs

Be warned though this will remove mostly all game files, data files, user settings, file saves and more. However it may be necessary to resolve your crashing issue.

“My Sims 4 Cats & Dogs is still Crashing and Freezing”

After a Fresh install of Sims 4 Cats & Dogs and your still encountering the problem then more than likely this will be a Hardware fault with either the Game disk or your XBox One itself. Here’s some key things to look out for.





4: Damaged Sims 4 Cats & Dogs Disc?

Important to know if you have digitally downloaded or pre-loaded Sims 4 Cats & Dogs then skip this fix as you will not found a solution to your problem here.

It maybe a possibility that if you’re using a physical copy of Sims 4 Cats & Dogs then your Game Disc maybe Damaged. The XBox One uses high quality scratch resistent blu-ray discs in order to store the data.

Fix : Clean your XBox One Discs Today!

However if you run your fingers gently over the data side of the disc and you feel any anomalies then it is likely that your XBox One Console will also have issues with reading the disc.

Other Types of Sims 4 Cats & Dogs Disk Issues

If you have noticed that your Sims 4 Cats & Dogs has any kind of cuts, cracks, dents within the Game Disc then it is likely it was damaged prior to purchase. The good news is most items come with a full warranty to protect you from issues like this.

Fix : Source a Repair or Replacement of Sims 4 Cats & Dogs.

How To Repair and Fix Sims 4 Cats & Dogs Damaged Disk

Most Retailers within the UK and Europe will have efficient Disc repair machines which are able to strip an entire layer off of your game disc. This will help your gaming consoles read the data more clearly and then prevent the on going issues.

Fix : Repair your Sims 4 Cats & Dogs disc today.

The cost of repairing a disc is dramatically lower than a cost of purchasing a brand new game for your XBox One.




5: XBox One Overheating?

Often overlooked but the Xbox One running hot may cause your games to freeze or crash on you.

You see the reason why this happens is due to the nature of the hardware within the XBox one. While you’re playing Sims 4 Cats & Dogs and your XBox one is running hot.

Guide : Give your XBox One a Complete Clean

If you console is running Hotter than bench marked temperatures it can cause for the hardware to give you various errors. Such as : Frame drops, stuttering, loud fan noises, crashing and freezing.

Without proper care this may result in your console becoming damaged or unusable in the future so it’s important to take action. It’s also important to note that if the console is damaged due to poor cleaning. This will void your warranty!

XBOX ONE Over Heating Fix Guide

Is this a common issue? Not so much and it’s really down to the user. Your console will have various grill intakes, and fans throughout the system. Depending on the version of the XBox One you have.

The later consoles are a lot more adequate at dealing with lengthy gaming sessions. However  if you notice that your ventilation holes and grills are compact with dust or other debris then it may not be allowing warm air to escape.

GUIDE: XBox One Overheating Solution and Cleaning Guide.

If you believe that Sims 4 Cats & Dogs maybe freezing on you or ultimately crashing due to your console overheating. Then we’ve created a robust cleaning guide on what you need and what steps you can take.

This will allow you to give your XBox One a complete deep clean to fix the problem and ensure you avoid this issue in the future.





6: Game Save Corrupt and Freezing

If you’re worried about your Sims 4 Cats & Dogs save being corrupt then there are some tell tale signs of this error on your XBox

There maybe times when your game will lock up or completely stop at the same point within the game. This will indicate that your Sims 4 Cats & Dogs save is corrupt or damaged.

Guide : How To Recover and Protect your Sims 4 Cats & Dogs Save Data

Sadly more often than not if you’re save file is corrupt there’s no real way to repair the issue unless attempting various third party software. Although we suggest against this software.

To Fix your game crashing and freezing on your save file. Simply revisit an earlier save file.

7: Faulty XBox One Causing Sims 4 Cats & Dogs Crashing and Freezing?

If you have tried all of the above issues and you can confirm that it is not an update issue, an install error and you’ve tried re-installing the game.

Finally have you checked your console for any outisde elements which may effect it.  But it’s likely your console is faulty and causing Sims 4 Cats & Dogs to crash on you.

Guide: Console Warranty Explained / Gamers Guide To Online Refunds and Returns

However the good news is the Microsoft support team are incredibly good at offering excellent customer service. So by all means reach out to Microsoft Support for your next step.

Maybe they can benchmark your console and find the issue or simply source you a repair or replacement. If you’re still covered under your retail warranty then you simply can return to the place of purchase and source a replacement!




PlayStation 4 Fixes

PlayStation 4 Fix

1: Downloading the Latest PlayStation 4 Console Update

There are a few things that you can check to ensure that your PlayStation 4 is up to speed in order to play Sims 4 Cats & Dogs. Firstly is your console running the latest Console Software Update? Here’s how to check :

Main Menu > Settings > System > Console Info > OS Version.

Latest Optimal Update for Sims 4 Cats & Dogs on PS4 is : 5.50.

Guide : Updating your Playstation 4 to the Latest Console Update To Fix Sims 4 Cats & Dogs.

Ensure that you’re PlayStation 4 is connected to the internet or a nearby strong Wi-Fi source then download the latest Console firmware. Sometimes games can be released and present issues or anomalies when running older system versions so it’s important you get the latest.

If for any reason your PlayStation 4 fails to update while downloading it maybe possible that either your having issues with your internet connection.

Troubleshoot : Is your PlayStation 4 Hard Drive Corrupt.

It may also be that possibly Sony servers are having problems on their end.

We advise you to wait and if you find no resolution to this issue then get in contact with the Sony Support Team.


2: Is Sims 4 Cats & Dogs running the latest update?

It is not uncommon for some games to be released with some Game Breaking bugs which may cause your freezing issue. One way to eliminate this issue if its a software problem is to ensure that you have downloaded the Latest Sims 4 Cats & Dogs update.

In order to do this boot up Sims 4 Cats & Dogs while being connected to the internet and you will be prompted to download the latest updates.

Guide : Ensure Sims 4 Cats & Dogs is running the latest update to fix freezing.

Sometimes you can force the update within the options of the games. It’s important though you check that your internet connection is active or the prompt wont appear.

If you’re still having problems with Sims 4 Cats & Dogs crashing even with the latest update then it may indicate a Corrupt Update file or a Software install. So we recommend the next step is to start from scratch.


3: Try To Re-Install Sims 4 Cats & Dogs on PS4.

Un-Installing software from your PlayStation 4 is surprisingly easy and should not be a concern for most experienced gamers. However if you’re unsure on how to clear your hard drive of any Sims 4 Cats & Dogs files then simply check :

  1. Locate game in the Games Menu
  2. When the desired game is highlighted, press the Options button on the controller
  3. Select Delete
  4. Confirm to Re-install and Fix Sims 4 Cats & Dogs

Select the Sims 4 Cats & Dogs file and choose to un-install. Be warned though this will remove mostly all game files, data files, user settings, file saves and more. However it may be necessary to resolve your crashing issue.

Guide : How to Format your Playstation 4

“My Sims 4 Cats & Dogs is still Crashing and Freezing”

After a Fresh install of Sims 4 Cats & Dogs and your still encountering the problem? Then more than likely this will be a Hardware fault with either the Game disk or your PlayStation 4 itself. Here’s some key things to look out for.





4: Is your Sims 4 Cats & Dogs Disk Causing Crashing and Freezing?

Important to know if you have digitally downloaded or pre-loaded Sims 4 Cats & Dogs then skip this fix as you will not find a solution to your problem here.

There are a few warning signs that you should look out for on your Sims 4 Cats & Dogs disk.

PlayStation 4 Disks are covered in a scratch resistant layer which makes them pretty formidable at holding their own under daily wear and tear.

However if you push your finger lightly against the reflective side of the disc and you feel any dents, cuts, or cracks then it may be possible your Sims 4 Cats & Dogs disk is faulty.

GUIDE : How To Fix Scratches on Sims 4 Cats & Dogs Disk

If any Dents, Cracks, Cuts or significant scratches exist on your Sims 4 Cats & Dogs disk and you believe you have not caused them.

Then you’re more than welcome to seek a replacement from the source of purchase under your warranty. Remember though most stores or businesses wont honour your warranty if the damage is accidental or from obvious abuse.

Another type of Disk Error is what some people call “Disk Rot” Its due to chemical irritants destroying the surface of your disk and may cause your Sims 4 Cats & Dogs disk to become unreadable or provide you with a long list of errors including crashing while you play.

If your Disk has suffered any kind of Disk Rot then its unlikely that you will be able to fix it and should seek a replacement or refund for Sims 4 Cats & Dogs.

Fixing Scratches on your Sims 4 Cats & Dogs disk.

Luckily enough if your PlayStation 4 Disk is covered in scratches then most retailers and some online services offer a disk repair service which is tried, tested and in most scenarios beneficial.

GUIDE : How To Fix Scratches on Sims 4 Cats & Dogs Disk

We were sceptical at first – however having various disks which did not work cleaned we can honestly vouch for the service so be sure to try that.

One important thing to remember.

If your Disk has any evidence of cuts, dents or cracks then there is simply no point sending it for a repair as it’s unlikely anyone will be able to correct that issue.




5: PlayStation 4 Overheating?

Is your PS4 Overheating Causing Sims 4 Cats & Dogs to Crash and Freeze?

Often overlooked but a PS4 console running hot can and may cause your games to freeze or crash. This without proper care may result in your console becoming damaged or unusable in the future so it’s important to take action.

Your PlayStation 4 will have an array of different intakes, vents and grills which help keep the Console cool while playing games like Sims 4 Cats & Dogs. It’s important to ensure that these areas do not become obstructed.

More recent iterations of the PlayStation 4 Console are a lot more capable of reducing temperature. However regardless of the model which you have it is still important to clean your PlayStation 4 Consoles frequently.

GUIDE: PlayStation 4 Overheating Solution and Cleaning Guide

If you believe that your Playstation 4 overheating is causing Sims 4 Cats & Dogs to crash and freeze then be sure to use the comprehensive overheating cleaning guide we’ve created to fix the problem.

Once the console has cooled off – boot up Sims 4 Cats & Dogs again and try again.





6: Game Save Corrupt and Freezing?

It maybe possible you have damaged or Corrupted your Sims 4 Cats & Dogs Save file. There are some obvious signs which will help indiciate whether or not your Save file is damaged.

You will find that your game or your system will crash and freeze at a specific point in the game. Maybe it’s before a cut scene – a crucial boss fight – or a particular loading screen.

If it’s happening at the same exact point each time it may indicate that your save file is corrupt.

Guide : How To Recover and Protect your Sims 4 Cats & Dogs Save Data

Sadly more often than not if you’re save file is corrupt there’s no real way to repair the issue unless attempting various third party software. Although we would highly recommend not using these software as more often than not.

They are a complete money sink. The best way to protect your Sims 4 Cats & Dogs save file is to abide by the loading rules and do not switch the console off while playing.

To Fix your game crashing and freezing on your save file. Simply revisit an earlier save file.


7: Is a Faulty PS4 Causing your Sims 4 Cats & Dogs to Crash?

If you have tried all of the above solutions for your PlayStation 4 and Sims 4 Cats & Dogs then it maybe likely that your PS4 is faulty. Now it is time to source a repair or replacement for your PlayStation 4, Slim or Pro.

You can find details regarding this below.

Guide: Console Warranty Explained / Gamers Guide To Online Refunds and Returns

The good news is the Sony team are incredibly good at offering excellent customer service.

So Contact Sony for your next step – Maybe they can benchmark your console and find the issue or simply source you a repair or replacement.

If you’re still covered under your retail warranty then you simply can return to the place of purchase and source a replacement!




User Submitted Freezing/Crashing Fixes.

Like we expressed earlier – We have yet to have any issues or faults with Sims 4 Cats & Dogs crashing or freezing.. However if you have feel free to reach out and we may be able to provide a fix.

Also be sure to reach out to DEVELOPER with any fixes you find.


Conclusion

Have any of the above tips or common fixes solved your problem? If not use the guides below which may help resolve the issue.

Universal Guides:

Repair or Replace your Computer Components Today!
Protect your Game Saves from Damage and Corruption.
Repairing Your Scratched Games and Faulty Discs.

Online & Connection Guides: 

How to Test and Bolster your Internet Connection.
Best Internet Providers for Gaming and Streaming 2018.