Crashing/Freezing Troubleshooting Guide for LEGO Incredibles

Common Solutions for any issues that you may have with Lego Incredibles Freezing on your Consoles.

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Lego Incredibles Freezing PS4 / XBox One
Lego Incredibles Freezing PS4 / XBox One

Traveller’s Tales have now released Lego Incredibles Available on XBox One, PS4, Switch and more. Be sure to dive straight in and grab your copy today. This guide will help any users if you have had issues with Lego Incredibles Crashing or Freezing on you.


LEGO Incredibles Crashing/Freezing Troubleshooting.

First things first. If you have encountered any issues with LEGO Incredibles Crashing or Freezing on you, regardless of console you should reach out to Traveller’s Tales.

Be sure to use this guide if you believe that the fault may lie with either your software or hardware. This guide will deliver some common fixes that may solve the problem.

The guide below caters for any and all issues regardless of the console that you’re using.


Lego Incredibles

LEGO The Incredibles, News, Trailer and More…

“Traveller’s Tales latest addition is a superpower display of comedy, action, fun and much more.”


LEGO Incredibles Traveller’s Tales Information.

Lego The Incredibles is the latest instalment of previously enjoyed LEGO Games. If you’re a big kid at heart then you will love it.

We have yet to encounter LEGO Incredibles Crashing or Freezing on our consoles however that does not mean you’re not. But it’s very important you reach out to the developers to inform them of the issue.

LEGO Incredibles Traveller’s Tales

You can also follow Traveller’s Tales on their social hubs such as twitter, Facebook and more to stay up to date on any recent patches or updates that may benefit you.





“LEGO Incredibles is crashing and freezing” – Explained.

It’s the real killjoy to any gaming experience when you’re enjoying your games but your Console begins to seize up, run slow or simply freeze up.

This freeze is then usually followed by a Black screen. However there are two distinct differences between a game Freezing or Crashing on you.

Possible Game Freeze:

Usually the game will be running full flow and as you progress through loading screens or mid-game the screen will hang. Alternatively all motion on the screen will stall. During this time audio can be heard to continue or completely lock up.

A freeze is distinguished by its ability to repair it self however if it’s serious it will then continue to crash.

A Complete Game Crash:

A Crash is easily described when you lose all control over your gaming experience. The screen will freeze and present you with a variety of graphical glitches or errors. At times this may prompt the game to hard-reset it self however more often than not.

A complete console restart or re-boot is necessary to fix the problem.

Both of the above are common faults and may not suggest any serious hardware issue but if LEGO Incredibles is crashing or freezing on you. Firstly contact Traveller’s Tales then use the troubleshooting guide below.




LEGO Incredibles Not Loading Guide Contents :

LEGO Incredibles Crashing on XBox One?
LEGO Incredibles Freezing on PlayStation 4?


XBOX ONE / ONE X / ONE S

LEGO Incredibles XB1 Crashing / Freezing Fixes

Below we have listed some common solutions that may aid you identify the fault. Remember it is un-common for the crashing or freezing fault be due to LEGO Incredibles.

There are often various other factors at play which may be contributing to the fault.

1: Download the Latest XBox One Update.

There are a few things that you can check to ensure that your XBox One is up to speed in order to play LEGO Incredibles. Firstly is your console running the latest Console Software Update? Here’s how to check :

1: Use Dashboard Button On Controller
2: Toggle to “System”
3: Click “Settings”

This will now take you to the main XBox One Settings.

1: Toggle to “System”
2: Click “Updates”

Latest Optimal Update for LEGO Incredibles : 10.0.16299.5101

Fix : Download Latest Console Update for LEGO Incredibles

Ensure that you’re XBox one is connected to the internet or a nearby strong Wi-Fi source then download the latest Console firmware. Sometimes games can be released and present issues or anomalies when running older system versions so it’s important you get the latest.

If for any reason your XBox one fails to update while downloading it maybe possible that either your having issues with your internet connection.

Or Possibly Microsoft servers are having problems on their end. We advise you to wait and if you find no resolution to this issue then reach out to Microsoft Support.




2: Is LEGO Incredibles running the latest update?

It is not uncommon for some games to be released with some Game Breaking bugs which may cause your freezing issue.

One way to eliminate this issue if its a software problem is to ensure that you have downloaded the Latest LEGO Incredibles update.

In order to do this boot up LEGO Incredibles while being connected to the internet. You will be prompted to download the latest updates.

Fix : Download the latest LEGO Incredibles Update

Sometimes you can force the update within the options of the games. It’s important though you check that your internet connection is active or the prompt wont appear.

If you’re still having problems with LEGO Incredibles crashing even with the latest update then it may indicate a Corrupt Update file or a Software install. So we recommend the next step is to start from scratch.

3: How to Un-Install LEGO Incredibles and Re-Install fresh on XBox One

Un-Installing software from your XBox one is surprisingly easy and should not be a concern for most experienced gamers.

However if you’re unsure on how to clear your hard drive of any LEGO Incredibles files then simply check :

1: Click Home Button on Controller.
2: Toggle to “System”
3: Click “Settings”

Once you have done this you will be on the main XBox One Settings Page. From here simply complete the following.

1: Toggle “System”
2: Click “Storage” Then click to the right to “Manage Storage”

Select the LEGO Incredibles file and choose to un-install.

Fix : Factory Reset XBox One for LEGO Incredibles

Be warned though this will remove mostly all game files, data files, user settings, file saves and more. However it may be necessary to resolve your crashing issue.

“My LEGO Incredibles is still Crashing and Freezing”

After a Fresh install of LEGO Incredibles and your still encountering the problem then more than likely this will be a Hardware fault with either the Game disk or your XBox One itself. Here’s some key things to look out for.





4: Damaged LEGO Incredibles Disc?

Important to know if you have digitally downloaded or pre-loaded LEGO Incredibles then skip this fix as you will not found a solution to your problem here.

Okay so there are a few warning signs that you should look out for on your LEGO Incredibles disk. XBox One Disks are covered in a scratch resistant layer which makes them pretty formidable at holding their own under daily wear and tear.

However if you push your finger lightly against the reflective side of the disc and you feel any dents, cuts, or cracks then it may be possible your LEGO Incredibles disk is faulty.

GUIDE : Check out our complete guide on how to fix unreadable discs and laser burns.

Other Types of LEGO Incredibles Disk Issues

If any Dents, Cracks, Cuts or significant scratches exist on your LEGO Incredibles disk and you believe you have not caused it.

Then you’re more than welcome to seek a replacement from the source of purchase under your warranty. Remember though most stores or businesses wont honour your warranty if the damage is accidental or from obvious abuse.

Guide : How to Clean and Fix Scratches on LEGO Incredibles 

If your Disk has suffered any kind of Disk Rot then its unlikely that you will be able to fix it and should seek a replacement or refund for LEGO Incredibles.

How To Repair and Fix LEGO Incredibles Damaged Disk

Luckily enough if your LEGO Incredibles Disk is covered in scratches. Most retailers and some online services offer a disk repair service which is tried, tested and in most scenarios beneficial.

We were sceptical at first. However having various disks which did not work cleaned we can honestly vouch for the service so be sure to try that.

Important thing to remember.

If your LEGO Incredibles Disk has any evidence of cuts, dents or cracks then there is simply no point sending it for a repair as it’s unlikely anyone will be able to correct that issue.




5: XBox One Overheating?

Often overlooked but Xbox One running hot may cause your games to freeze or crash on you.

You see the reason why this happens is due to the nature of the hardware within the XBox one. While you’re playing LEGO Incredibles and your XBox one is running hot.

Guide : Give your XBox One a Complete Clean

Hotter than bench marked temperatures it can cause for the hardware to give you various errors. Such as : Frame drops, stuttering, loud fan noises, crashing and freezing.

Without proper care this may result in your console becoming damaged or unusable in the future so it’s important to take action. It’s also important to note that if the console is damaged due to poor cleaning. This will void your warranty!

XBOX ONE Over Heating Fix Guide

Is this a common issue? Not so much and it’s really down to the user. Your console will have various grill intakes, and fans throughout the system. Depending on the version of the XBox One you have.

The later consoles are a lot more adequate at dealing with lengthy gaming sessions. However  if you notice that your ventilation holes and grills are compact with dust or other debris then it may not be allowing warm air to escape.

GUIDE: XBox One Overheating Solution and Cleaning Guide.

If you believe that LEGO Incredibles maybe freezing on you or ultimately crashing due to your console overheating. Then we’ve created a robust cleaning guide on what you need and what steps you can take.

To giving your XBox One a complete deep clean to fix the problem and ensure you avoid this issue in the future.





6: Game Save Corrupt and Freezing

If you’re worried about your LEGO Incredibles save being corrupt then there are some tell tale signs of this error on your XBox

There maybe times when your game will lock up or completely stop at the same point within the game. This will indicate that your LEGO Incredibles save is corrupt or damaged.

Guide : How To Recover and Protect your LEGO Incredibles Save Data

Sadly more often than not if you’re save file is corrupt there’s no real way to repair the issue unless attempting various third party software. Although we suggest against this software.

To Fix your game crashing and freezing on your save file. Simply revisit an earlier save file.

7: Faulty XBox One Causing LEGO Incredibles Crashing and Freezing?

If you have tried all of the above issues and you can confirm that it is not an update issue. Also an install error and you’ve tried re-installing the game.

Finally checking your console for any outside elements which may be effecting it then it’s sad to say.  But it’s likely your console is faulty and causing LEGO Incredibles to crash on you.

Guide: Console Warranty Explained / Gamers Guide To Online Refunds and Returns

However the good news is the Microsoft support team are incredibly good at offering excellent customer service. So by all means reach out to Microsoft Support for your next step.

Maybe they can benchmark your console and find the issue or simply source you a repair or replacement. If you’re still covered under your retail warranty then you simply can return to the place of purchase and source a replacement!




PLAYSTATION 4 / PS4 SLIM / PS4 PRO

Common Crashing and Freezing Fixes – PS4

1: Downloading the Latest PlayStation 4 Console Update

There are a few things that you can check to ensure that your PlayStation 4 is up to speed in order to play LEGO Incredibles. Firstly is your console running the latest Console Software Update? Here’s how to check :

Main Menu > Settings > System > Console Info > OS Version.

Latest Optimal Update for LEGO Incredibles on PS4 is : 5.50.

Guide : Updating your Playstation 4 to the Latest Console Update To Fix LEGO Incredibles.

Ensure that you’re PlayStation 4 is connected to the internet or a nearby strong Wi-Fi source then download the latest Console firmware. Sometimes games can be released and present issues or anomalies when running older system versions so it’s important you get the latest.

If for any reason your PlayStation 4 fails to update while downloading it maybe possible that either your having issues with your internet connection.

It may also be that possibly Sony servers are having problems on their end.

We advise you to wait and if you find no resolution to this issue then get in contact with the Sony Support Team.


2: Is LEGO Incredibles running the latest update?

It is not uncommon for some games to be released with some Game Breaking bugs which may cause your freezing issue. One way to eliminate this issue if its a software problem is to ensure that you have downloaded the Latest LEGO Incredibles update.

In order to do this boot up LEGO Incredibles while being connected to the internet and you will be prompted to download the latest updates.

Guide : Ensure LEGO Incredibles is running the latest update to fix freezing.

Sometimes you can force the update within the options of the games. It’s important though you check that your internet connection is active or the prompt wont appear.

If you’re still having problems with LEGO Incredibles crashing even with the latest update then it may indicate a Corrupt Update file or a Software install. So we recommend the next step is to start from scratch.


3: Try To Re-Install LEGO Incredibles on PS4.

Un-Installing software from your PlayStation 4 is surprisingly easy and should not be a concern for most experienced gamers. However if you’re unsure on how to clear your hard drive of any LEGO Incredibles files then simply check :

  1. Locate game in the Games Menu
  2. When the desired game is highlighted, press the Options button on the controller
  3. Select Delete
  4. Confirm to Re-install and Fix LEGO Incredibles

Select the LEGO Incredibles file and choose to un-install. Be warned though this will remove mostly all game files, data files, user settings, file saves and more. However it may be necessary to resolve your crashing issue.

Guide : How to Format your Playstation 4

“My LEGO Incredibles is still Crashing and Freezing”

After a Fresh install of LEGO Incredibles and your still encountering the problem? Then more than likely this will be a Hardware fault with either the Game disk or your PlayStation 4 itself. Here’s some key things to look out for.





4: Is your LEGO Incredibles Disk Causing Crashing and Freezing?

Important to know if you have digitally downloaded or pre-loaded LEGO Incredibles then skip this fix as you will not found a solution to your problem here.

There are a few warning signs that you should look out for on your LEGO Incredibles disk.

PlayStation 4 Disks are covered in a scratch resistant layer which makes them pretty formidable at holding their own under daily wear and tear.

However if you push your finger lightly against the reflective side of the disc and you feel any dents, cuts, or cracks then it may be possible your LEGO Incredibles disk is faulty.

GUIDE : How To Fix Scratches on LEGO Incredibles Disk

If any Dents, Cracks, Cuts or significant scratches exist on your LEGO Incredibles disk and you believe you have not caused.

Then you’re more than welcome to seek a replacement from the source of purchase under your warranty. Remember though most stores or businesses wont honour your warranty if the damage is accidental or from obvious abuse.

Another type of Disk Error is what some people call “Disk Rot” Its due to chemical irritants destroying the surface of your disk and may cause your LEGO Incredibles disk to become unreadable or provide you with a long list of errors including crashing while you play.

If your Disk has suffered any kind of Disk Rot then its unlikely that you will be able to fix it and should seek a replacement or refund for LEGO Incredibles.

Fixing Scratches on your LEGO Incredibles disk.

Luckily enough if your PlayStation 4 Disk is covered in scratches then most retailers and some online services offer a disk repair service which is tried, tested and in most scenarios beneficial.

GUIDE : How To Fix Scratches on LEGO Incredibles Disk

We were sceptical at first – however having various disks which did not work cleaned we can honestly vouch for the service so be sure to try that.

One important thing to remember.

If your Disk has any evidence of cuts, dents or cracks then there is simply no point sending it for a repair as it’s unlikely anyone will be able to correct that issue.




5: PlayStation 4 Overheating?

Is your PS4 Overheating Causing LEGO Incredibles to Crash and Freeze?

Often overlooked but a PS4 console running hot can and may cause your games to freeze or crash. This without proper care may result in your console becoming damaged or unusable in the future so it’s important to take action.

Your console will have various grill intakes, and fans throughout the system. Depending on the version of the PlayStation 4 you have. These are designed to allow a substantial of fresh cool airflow through the console.

The later consoles are a lot more adequate at dealing with lengthy gaming sessions. None the less if you notice that your ventilation holes and grills are compact with dust or other debris then it may not be allowing warm air to escape.

GUIDE: PlayStation 4 Overheating Solution and Cleaning Guide

The reason this happens is due to the Components and high-end hardware within your Playstation 4 begins to run hot. Hotter then previously bench marked and can create bugs, anomalies, stuttering, frame drops, complete freezes and crashing for LEGO Incredibles.

If you believe that your Playstation 4 overheating is causing LEGO Incredibles to crash and freeze then be sure to use the comprehensive overheating cleaning guide we’ve created to fix the problem.

Once the console has cooled off – boot up LEGO Incredibles again and try again.





6: Game Save Corrupt and Freezing?

It maybe possible you have damaged or Corrupted your LEGO Incredibles Save file.

If you’re worried about your LEGO Incredibles save being corrupt then there are some tell tale signs of this error.

You will find that your game or your system will crash and freeze at a specific point in the game. Maybe it’s before a cut scene – a crucial boss fight – or a particular loading screen.

If it’s happening at the same exact point each time it may indicate that your save file is corrupt.

Guide : How To Recover and Protect your LEGO Incredibles Save Data

Sadly more often than not if you’re save file is corrupt there’s no real way to repair the issue unless attempting various third party software. Although we would highly recommend not using these software as more often than not.

They are a complete money sink. The best way to protect your LEGO Incredibles save file is to abide by the loading rules and do not switch the console off while playing.

To Fix your game crashing and freezing on your save file. Simply revisit an earlier save file.


7: Is a Faulty PS4 Causing your LEGO Incredibles to Crash?

If you have tried all of the above issues and you can confirm that it is not an update issue or an install error.

You’ve tried re-installing the game.

You’ve checked your console for any outside elements which may be effecting it. Then it’s sad to say but it’s likely your console is faulty.

Guide: Console Warranty Explained / Gamers Guide To Online Refunds and Returns

However the good news is the Sony team are incredibly good at offering excellent customer service.

So Contact Sony for your next step – Maybe they can benchmark your console and find the issue or simply source you a repair or replacement.

If you’re still covered under your retail warranty then you simply can return to the place of purchase and source a replacement!




User Submitted Freezing/Crashing Fixes.

Like we expressed earlier – We have yet to have any issues or faults with LEGO Incredibles crashing or freezing.. However if you have feel free to reach out and we may be able to provide a fix.

Also be sure to reach out to Traveller’s Tales with any fixes you find.


Conclusion

Have any of the above tips or common fixes solved your problem? If not use the guides below which may help resolve the issue.

Universal Guides:

Repair or Replace your Computer Components Today!
Protect your Game Saves from Damage and Corruption.
Repairing Your Scratched Games and Faulty Discs.

Online & Connection Guides: 

How to Test and Bolster your Internet Connection.
Best Internet Providers for Gaming and Streaming 2018.