It is possibly the most frustrating thing ever when your XBox One Console locks up, crashes or freezes. This guide has been created to help give people advice and solutions for any and all Shadow of the Tomb Raider Crashing on XBox One.
XBox One Shadow of the Tomb Raider Crashing and Freezing Fix Guide
At Chaos Hour we’ve taken the time to create this Fix Guide for any Crashes or Screen locks that you may encounter with Shadow of the Tomb Raider on XBox One.
Before we begin it’s important to understand – this guide has been sculpted by our experience with other games on the XBox One Platform and may not relate to Shadow of the Tomb Raider. However most common issues on consoles can be fixed in similar ways.
It’s important that if you have discovered any issues that you reach out to Crystal Dynamics as soon as possible. The reason for this is you may play an important part in fixing the issue for everyone elses enjoyment.
Crystal Dynamics Contact Information.
Crystal Dynamics are taking the helm on the, design, creation and release of Shadow of the Tomb Raider. Overtime they will be releasing more and more information regarding the current status of Shadow of the Tomb Raider.
Crystal Dynamics and Eidos Interactive will be updating and developing Shadow of the Tomb Raider over time. So be sure to follow them on all social media hubs and if you’re interested in contacting them be sure to use their website.
The development team want their game to grow and grow so help them do this by providing the much needed feedback. You can also reach out to Microsoft in regards to playing Shadow of the Tomb Raider on XBox One.
The Nature of the Fault.
Before you try and fix your issue there are some things to understand.
To begin with – Although it maybe easy to blame Shadow of the Tomb Raider. The Crashing and Freezing fault maybe with your XBox One, One X, or One S.
Something else which needs to be mentioned. For the longest of time Gaming consoles have crashed or frozen for their users. It’s incredibly frustrating we know. These things simply happen and a simple reset or reboot may fix your issue.
Despite this if you feel that your Console is crashing more often due to Shadow of the Tomb Raider. Below we have listed some easy fixes to your problem to try before reaching out.
We hope it helps!
Types of Crashing or Freezing
So you’ve been playing Shadow of the Tomb Raider and while you’re trying to sink your teeth into the content or Progress – the game begins to seize up, run slow and then freeze on you. This is usually followed by a black screen.
There are two variations to this fault and their both incredibly rage inducing.
Shadow of the Tomb Raider Freeze On XBox One:
A freeze or hang up is typically while you’re playing through the game. On certain busy environments or during loading screens the game will hang up. Sometimes Audio can still be heard running.
Sometimes a Freeze can fix it self left alone.
Shadow of the Tomb Raider Crash On XBox One:
A Crash normally happens when your game has frozen. Your console will straight up rage quit and turn off or attempt to reset. During this period it is common for the XBox One to show a variety of graphical glitches and bugs.
More often than not a simple a re-boot or restart on your XBox one is necessary to fix the issue.
Be Warned – If for any reason your XBox One Crashes while the game is saving it may corrupt your Game Save. Be sure to avoid this in the future where possible.
Shadow of the Tomb Raider XB1 Crashing / Freezing Fixes
Below we have listed some common solutions that may aid you to identify the fault. Remember it is un-common for the crashing or freezing fault be due to Shadow of the Tomb Raider.
There are often various other factors at play which may be contributing to the fault.
1: Download the Latest XBox One Update.
There are a few things that you can check to ensure that your XBox One is up to speed in order to play Shadow of the Tomb Raider. Firstly is your console running the latest Console Software Update? Here’s how to check :
1: Use Dashboard Button On Controller
2: Toggle to “System”
3: Click “Settings”
This will now take you to the main XBox One Settings.
1: Toggle to “System”
2: Click “Updates”
Latest Optimal Update for Shadow of the Tomb Raider : 10.0.16299.5101
Ensure that you’re XBox one is connected to the internet or a nearby strong Wi-Fi source then download the latest Console firmware. Sometimes games can be released and present issues or anomalies when running older system versions so it’s important you get the latest.
Or Possibly Microsoft servers are having problems on their end. We advise you to wait and if you find no resolution to this issue then reach out to Microsoft Support.
2: Is Shadow of the Tomb Raider running the latest update?
It is not uncommon for some games to be released with some Game Breaking bugs which may cause your freezing issue.
One way to eliminate this issue if its a software problem is to ensure that you have downloaded the Latest Shadow of the Tomb Raider update.
In order to do this boot up Shadow of the Tomb Raider while being connected to the internet. You will be prompted to download the latest updates.
Sometimes you can force the update within the options of the games. It’s important though you check that your internet connection is active or the prompt wont appear.
If you’re still having problems with Shadow of the Tomb Raider crashing even with the latest update then it may indicate a Corrupt Update file or a Software install. So we recommend the next step is to start from scratch.
3: How to Un-Install Shadow of the Tomb Raider and Re-Install fresh on XBox One
Un-Installing software from your XBox one is surprisingly easy and should not be a concern for most experienced gamers.
However if you’re unsure on how to clear your hard drive of any Shadow of the Tomb Raider files then simply check :
1: Click Home Button on Controller.
2: Toggle to “System”
3: Click “Settings”
Once you have done this you will be on the main XBox One Settings Page. From here simply complete the following.
1: Toggle “System”
2: Click “Storage” Then click to the right to “Manage Storage”
Select the Shadow of the Tomb Raider file and choose to un-install.
Be warned though this will remove mostly all game files, data files, user settings, file saves and more. However it may be necessary to resolve your crashing issue.
“My Shadow of the Tomb Raider is still Crashing and Freezing”
After a Fresh install of Shadow of the Tomb Raider and your still encountering the problem then more than likely this will be a Hardware fault with either the Game disk or your XBox One itself. Here’s some key things to look out for.
4: Damaged Shadow of the Tomb Raider Disc?
Important to know if you have digitally downloaded or pre-loaded Shadow of the Tomb Raider then skip this fix as you will not found a solution to your problem here.
It maybe a possibility that if you’re using a physical copy of Shadow of the Tomb Raider then your Game Disc maybe Damaged. The XBox One uses high quality scratch resistent blu-ray discs in order to store the data.
However if you run your fingers gently over the data side of the disc and you feel any anomalies then it is likely that your XBox One Console will also have issues with reading the disc.
Other Types of Shadow of the Tomb Raider Disk Issues
If you have noticed that your Shadow of the Tomb Raider has any kind of cuts, cracks, dents within the Game Disc then it is likely it was damaged prior to purchase. The good news is most items come with a full warranty to protect you from issues like this.
How To Repair and Fix Shadow of the Tomb Raider Damaged Disk
Most Retailers within the UK and Europe will have efficient Disc repair machines which are able to strip an entire layer off of your game disc. This will help your gaming consoles read the data more clearly and then prevent the on going issues.
The cost of repairing a disc is dramatically lower than a cost of purchasing a brand new game for your XBox One.
5: XBox One Overheating?
Often overlooked but the Xbox One running hot may cause your games to freeze or crash on you.
You see the reason why this happens is due to the nature of the hardware within the XBox one. While you’re playing Shadow of the Tomb Raider and your XBox one is running hot.
If you console is running Hotter than bench marked temperatures it can cause for the hardware to give you various errors. Such as : Frame drops, stuttering, loud fan noises, crashing and freezing.
Without proper care this may result in your console becoming damaged or unusable in the future so it’s important to take action. It’s also important to note that if the console is damaged due to poor cleaning. This will void your warranty!
XBOX ONE Over Heating Fix Guide
Is this a common issue? Not so much and it’s really down to the user. Your console will have various grill intakes, and fans throughout the system. Depending on the version of the XBox One you have.
The later consoles are a lot more adequate at dealing with lengthy gaming sessions. However if you notice that your ventilation holes and grills are compact with dust or other debris then it may not be allowing warm air to escape.
If you believe that Shadow of the Tomb Raider maybe freezing on you or ultimately crashing due to your console overheating. Then we’ve created a robust cleaning guide on what you need and what steps you can take.
This will allow you to give your XBox One a complete deep clean to fix the problem and ensure you avoid this issue in the future.
6: Game Save Corrupt and Freezing
If you’re worried about your Shadow of the Tomb Raider save being corrupt then there are some tell tale signs of this error on your XBox
There maybe times when your game will lock up or completely stop at the same point within the game. This will indicate that your Shadow of the Tomb Raider save is corrupt or damaged.
Sadly more often than not if you’re save file is corrupt there’s no real way to repair the issue unless attempting various third party software. Although we suggest against this software.
To Fix your game crashing and freezing on your save file. Simply revisit an earlier save file.
7: Faulty XBox One Causing Shadow of the Tomb Raider Crashing and Freezing?
If you have tried all of the above issues and you can confirm that it is not an update issue, an install error and you’ve tried re-installing the game.
Finally have you checked your console for any outisde elements which may effect it. But it’s likely your console is faulty and causing Shadow of the Tomb Raider to crash on you.
However the good news is the Microsoft support team are incredibly good at offering excellent customer service. So by all means reach out to Microsoft Support for your next step.
Maybe they can benchmark your console and find the issue or simply source you a repair or replacement. If you’re still covered under your retail warranty then you simply can return to the place of purchase and source a replacement!
User Submitted Crashing Fixes
Remember this guide is simply just a troubleshooting guide which covers most common faults or issues that you may get with your XBox One and Shadow of the Tomb Raider.
We highly encourage you to reach out to Microsoft Support and talk about the specific fault your having with Shadow of the Tomb Raider. Also don’t forget to reach out to Crystal Dynamics and inform them of the issue.
Other Related Guides That Might Help:
Download the Latest XBox One Updates Today!
Remove Game Files & Factory Resetting Your XBox One.
Is your XBox One Hard Drive Damaged or Corrupt?
Get The most out of your XBox One Connection.
Stop your XBox One From Overheating.
Online & Connection Guides: