Lara is on yet another adventure. This time it will challenge the player to use their stealth, their aggression and their skill to aid Lara through her Journey. However if your PS4 is causing Shadow of the Tomb Raider to Crash or Freeze then this Guide May Help.
PS4 Shadow of the Tomb Raider Crashing Freezing Fix Guide
This troubleshooting guide has been created in an attempt to help Crystal Dynamics and players of Shadow of the Tomb Raider to solve common issues that they might experience with their PlayStation 4.
As of now we’re yet to experience any Issues with Shadow of the Tomb Raider. However if you have then please be sure to reach out to us and Crystal Dynamics. We will be able to list the issues and hopefully provide a fix for your issue.
The faster Crystal Dynamics know about the potential problem the faster they will be able to source a solution for you.
Crystal Dynamics Contact Information.
Crystal Dynamics are taking the helm on the, design, creation and release of Shadow of the Tomb Raider. Overtime they will be releasing more and more information regarding the current status of Shadow of the Tomb Raider.
You are also able to reach out to Crystal Dynamics regarding any Shadow of the Tomb Raider news or updates on their social hubs. So be sure to follow them on Facebook and twitter.
Crystal Dynamics and Eidos Interactive will be updating and developing Shadow of the Tomb Raider over time. So be sure to follow them on all social media hubs and if you’re interested in contacting them be sure to use their website.
If you believe you may have a fault with your console then you can also reach out to Sony Regarding the issue.
Your Console Or The Game?
Firstly it may not be the fault of Shadow of the Tomb Raider and more so a fault with your Playstation 4, Slim or Pro.
Secondly it’s been a passive issue of console gaming for the longest of time that in-frequent crashes happen. It’s the bane of gamers all around the world but sadly – it is the nature of the beast.
However if you believe that Shadow of the Tomb Raider is crashing more and more often and it’s destroying your ability to enjoy the game. We’ve bundled some common issues with the Playstation 4 Console together – aided with some easy fixes to help you fix your freeze or crashing issue.
Shadow of the Tomb Raider : Crashing and Freezing – explained.
It’s the real killjoy to any gaming experience when you’re enjoying Shadow of the Tomb Raider but your Console begins to seize up, run slow or simply freeze up.
This freeze is then usually followed by a Black screen. However there are two distinct differences between a game Freezing or Crashing on you.
Shadow of the Tomb Raider Freeze On PS4:
Usually the game will be running full flow and as you progress through loading screens or mid-game the screen will hang. Alternatively all motion on the screen will stall. During this time audio can be heared to continue or completely lock up.
A freeze is distinguished by its ability to repair it self however if it’s serious it will then continue to crash.
Shadow of the Tomb Raider PS4 Crash :
A Crash is easily described when you lose all control over your gaming experience. The screen will freeze and present you with a variety of graphical glitches or errors. At times this may prompt the game to hard-reset it self however more often than not.
A complete Playstation 4 restart or re-boot is necessary to fix the problem.
Both of the above are common faults and may not suggest any serious hardware issue but if Shadow of the Tomb Raider is crashing or freezing on you. Firstly contact Crystal Dynamics then use the troubleshooting guide below.
Common Crashing and Freezing Fixes – PS4
1: Downloading the Latest PlayStation 4 Console Update
There are a few things that you can check to ensure that your PlayStation 4 is up to speed in order to play Shadow of the Tomb Raider. Firstly is your console running the latest Console Software Update? Here’s how to check :
Main Menu > Settings > System > Console Info > OS Version.
Latest Optimal Update for Shadow of the Tomb Raider on PS4 is : 5.50.
Ensure that you’re PlayStation 4 is connected to the internet or a nearby strong Wi-Fi source then download the latest Console firmware. Sometimes games can be released and present issues or anomalies when running older system versions so it’s important you get the latest.
If for any reason your PlayStation 4 fails to update while downloading it maybe possible that either your having issues with your internet connection.
It may also be that possibly Sony servers are having problems on their end.
We advise you to wait and if you find no resolution to this issue then get in contact with the Sony Support Team.
2: Is Shadow of the Tomb Raider running the latest update?
It is not uncommon for some games to be released with some Game Breaking bugs which may cause your freezing issue. One way to eliminate this issue if its a software problem is to ensure that you have downloaded the Latest Shadow of the Tomb Raider update.
In order to do this boot up Shadow of the Tomb Raider while being connected to the internet and you will be prompted to download the latest updates.
Sometimes you can force the update within the options of the games. It’s important though you check that your internet connection is active or the prompt wont appear.
If you’re still having problems with Shadow of the Tomb Raider crashing even with the latest update then it may indicate a Corrupt Update file or a Software install. So we recommend the next step is to start from scratch.
3: Try To Re-Install Shadow of the Tomb Raider on PS4.
Un-Installing software from your PlayStation 4 is surprisingly easy and should not be a concern for most experienced gamers. However if you’re unsure on how to clear your hard drive of any Shadow of the Tomb Raider files then simply check :
- Locate game in the Games Menu
- When the desired game is highlighted, press the Options button on the controller
- Select Delete
- Confirm to Re-install and Fix Shadow of the Tomb Raider
Select the Shadow of the Tomb Raider file and choose to un-install. Be warned though this will remove mostly all game files, data files, user settings, file saves and more. However it may be necessary to resolve your crashing issue.
Guide : How to Format your Playstation 4
“My Shadow of the Tomb Raider is still Crashing and Freezing”
After a Fresh install of Shadow of the Tomb Raider and your still encountering the problem? Then more than likely this will be a Hardware fault with either the Game disk or your PlayStation 4 itself. Here’s some key things to look out for.
4: Is your Shadow of the Tomb Raider Disk Causing Crashing and Freezing?
Important to know if you have digitally downloaded or pre-loaded Shadow of the Tomb Raider then skip this fix as you will not find a solution to your problem here.
There are a few warning signs that you should look out for on your Shadow of the Tomb Raider disk.
PlayStation 4 Disks are covered in a scratch resistant layer which makes them pretty formidable at holding their own under daily wear and tear.
However if you push your finger lightly against the reflective side of the disc and you feel any dents, cuts, or cracks then it may be possible your Shadow of the Tomb Raider disk is faulty.
If any Dents, Cracks, Cuts or significant scratches exist on your Shadow of the Tomb Raider disk and you believe you have not caused them.
Then you’re more than welcome to seek a replacement from the source of purchase under your warranty. Remember though most stores or businesses wont honour your warranty if the damage is accidental or from obvious abuse.
Another type of Disk Error is what some people call “Disk Rot” Its due to chemical irritants destroying the surface of your disk and may cause your Shadow of the Tomb Raider disk to become unreadable or provide you with a long list of errors including crashing while you play.
If your Disk has suffered any kind of Disk Rot then its unlikely that you will be able to fix it and should seek a replacement or refund for Shadow of the Tomb Raider.
Fixing Scratches on your Shadow of the Tomb Raider disk.
Luckily enough if your PlayStation 4 Disk is covered in scratches then most retailers and some online services offer a disk repair service which is tried, tested and in most scenarios beneficial.
We were sceptical at first – however having various disks which did not work cleaned we can honestly vouch for the service so be sure to try that.
One important thing to remember.
If your Disk has any evidence of cuts, dents or cracks then there is simply no point sending it for a repair as it’s unlikely anyone will be able to correct that issue.
5: PlayStation 4 Overheating?
Is your PS4 Overheating Causing Shadow of the Tomb Raider to Crash and Freeze?
Often overlooked but a PS4 console running hot can and may cause your games to freeze or crash. This without proper care may result in your console becoming damaged or unusable in the future so it’s important to take action.
Your PlayStation 4 will have an array of different intakes, vents and grills which help keep the Console cool while playing games like Shadow of the Tomb Raider. It’s important to ensure that these areas do not become obstructed.
More recent iterations of the PlayStation 4 Console are a lot more capable of reducing temperature. However regardless of the model which you have it is still important to clean your PlayStation 4 Consoles frequently.
If you believe that your Playstation 4 overheating is causing Shadow of the Tomb Raider to crash and freeze then be sure to use the comprehensive overheating cleaning guide we’ve created to fix the problem.
Once the console has cooled off – boot up Shadow of the Tomb Raider again and try again.
6: Game Save Corrupt and Freezing?
It maybe possible you have damaged or Corrupted your Shadow of the Tomb Raider Save file. There are some obvious signs which will help indiciate whether or not your Save file is damaged.
You will find that your game or your system will crash and freeze at a specific point in the game. Maybe it’s before a cut scene – a crucial boss fight – or a particular loading screen.
If it’s happening at the same exact point each time it may indicate that your save file is corrupt.
Sadly more often than not if you’re save file is corrupt there’s no real way to repair the issue unless attempting various third party software. Although we would highly recommend not using these software as more often than not.
They are a complete money sink. The best way to protect your Shadow of the Tomb Raider save file is to abide by the loading rules and do not switch the console off while playing.
To Fix your game crashing and freezing on your save file. Simply revisit an earlier save file.
7: Is a Faulty PS4 Causing your Shadow of the Tomb Raider to Crash?
If you have tried all of the above solutions for your PlayStation 4 and Shadow of the Tomb Raider then it maybe likely that your PS4 is faulty. Now it is time to source a repair or replacement for your PlayStation 4, Slim or Pro.
You can find details regarding this below.
The good news is the Sony team are incredibly good at offering excellent customer service.
So Contact Sony for your next step – Maybe they can benchmark your console and find the issue or simply source you a repair or replacement.
If you’re still covered under your retail warranty then you simply can return to the place of purchase and source a replacement!
User Submitted Fixes for Crashing & Freezing.
Here we will be listing any user submitted fixes for Shadow of the Tomb Raider on PS4 that our readers have provided. So if you have stumbled across a fix please be sure to share it with us.
Conclusion and user submitted Fixes for Shadow of the Tomb Raider
It’s imperative that if during game play you experience any kind of issues which effects your experience of Shadow of the Tomb Raider then reach out to Crystal Dynamics. They will appreciate the feedback.
Hopefully you wont endure any of these faults with Shadow of the Tomb Raider but if you have used this article and found no resolution to your fault. Then we highly recommend you contact Sony PS4 Support and talk about the specific fault your having with Shadow of the Tomb Raider.
PlayStation 4 Guides:
Online & Connection Guides: