Report Any Freezing for XBox One to Coldwood – Unravel 2

Having issues with Unravel 2 Crashing or Freezing on your XBox One. Here's some ways in which you can fix that.

Unravel 2 Freezing/Crashing XBox One
Unravel 2 Freezing/Crashing XBox One

If you’ve just fired up your download of Unravel 2 on XBox One but you’re having problems with it crashing or freezing. Then it’s important that you reach out to ColdWood. While your waiting for a reply be sure to use this troubleshooting guide to help identify the issue.


XBox One Unravel 2 Crashing and Freezing Fix Guide

At Chaos Hour we’ve taken the time to create this Fix Guide for any Crashes or Screen locks that you may encounter with Unravel 2 on XBox One. We’ve created this guide by our experience within the Industry.

Before you begin please understand this guide has been sculpted by our experience with other games on the XBox One Platform and may not relate to Unravel 2. However most common issues on consoles can be fixed in similar ways.

It’s important that if you have discovered any issues that you reach out to ColdWood as soon as possible. The reason for this is you may play an important part in fixing the issue for everyone elses enjoyment.




ColdWood Contact Information.

If you have found Unravel 2 has crashed or frozen on you then be sure to let the development team know. They will be unable to create a patch or update to resolve the issue if they are un-aware.

Unravel 2 ColdWood 

Reaching out to Unravel 2 and ColdWood on their social hubs such as Facebook and more is great. This will give you the opportunity to directly inform them of any issues or faults your having.

The development team want their game to grow and grow so help them do this by providing the much needed feedback.

You can also reach out to Microsoft in regards to playing Unravel 2 on XBox One.


Unravel 2 Details, News, Trailers.

Everything you Need To Know For Unravel 2

“Unravel 2 is a gorgeous, immersive and deeply heart warming experience. Be sure to check it out”


It’s important to note a few things here:

Before you try and fix your issue there are some things to understand.

To begin with – Although it maybe easy to blame Unravel 2. The Crashing and Freezing fault maybe with your XBox One, One X, or One S.

Something else which needs to be mentioned is. For the longest of time Gaming consoles have crashed or frozen for their users. It’s incredibly frustrating we know. These things simply happen and a simple reset or reboot may fix your issue.

Despite this if you feel that your Console is crashing more often due to Unravel 2. Below we have listed some easy fixes to your problem to try before reaching out.

We hope it helps!





Types of Crashing or Freezing

So you’ve been playing Unravel 2 and while you’re trying to sink your teeth into the content. Or Progress – the game begins to seize up, run slow and then freeze on you. This is usually followed by a black screen.

There are two variations to this fault and their both incredibly rage inducing.

Unravel 2 Freeze On XBox One:

A freeze or hang up is typically while you’re playing through the game. On certain busy environments or during loading screens the game will hang up. Sometimes Audio can still be heard running.

Sometimes a Freeze can fix it self left alone.

Unravel 2 Crash On XBox One:

A Crash normally happens when after your game has frozen your console will straight up rage quit and turn off or attempt to reset. During this period it is common for XBox one to show a variety of graphical glitches and bugs.

More often than not a simple a re-boot or restart on your XBox one is necessary to fix the issue.

Advice : Protect your Game Saves from Being Corrupt.

Be Warned – If for any reason your XBox One Crashes while the game is saving it may corrupt your Game Save. Be sure to avoid this in the future where possible.


Unravel 2 XB1 Crashing / Freezing Fixes

Below we have listed some common solutions that may aid you identify the fault. Remember it is un-common for the crashing or freezing fault be due to Unravel 2.

There are often various other factors at play which may be contributing to the fault.

1: Download the Latest XBox One Update.

There are a few things that you can check to ensure that your XBox One is up to speed in order to play Unravel 2. Firstly is your console running the latest Console Software Update? Here’s how to check :

1: Use Dashboard Button On Controller
2: Toggle to “System”
3: Click “Settings”

This will now take you to the main XBox One Settings.

1: Toggle to “System”
2: Click “Updates”

Latest Optimal Update for Unravel 2 : 10.0.16299.5101

Fix : Download Latest Console Update for Unravel 2

Ensure that you’re XBox one is connected to the internet or a nearby strong Wi-Fi source then download the latest Console firmware. Sometimes games can be released and present issues or anomalies when running older system versions so it’s important you get the latest.

If for any reason your XBox one fails to update while downloading it maybe possible that either your having issues with your internet connection.

Or Possibly Microsoft servers are having problems on their end. We advise you to wait and if you find no resolution to this issue then reach out to Microsoft Support.




2: Is Unravel 2 running the latest update?

It is not uncommon for some games to be released with some Game Breaking bugs which may cause your freezing issue.

One way to eliminate this issue if its a software problem is to ensure that you have downloaded the Latest Unravel 2 update.

In order to do this boot up Unravel 2 while being connected to the internet. You will be prompted to download the latest updates.

Fix : Download the latest Unravel 2 Update

Sometimes you can force the update within the options of the games. It’s important though you check that your internet connection is active or the prompt wont appear.

If you’re still having problems with Unravel 2 crashing even with the latest update then it may indicate a Corrupt Update file or a Software install. So we recommend the next step is to start from scratch.

3: How to Un-Install Unravel 2 and Re-Install fresh on XBox One

Un-Installing software from your XBox one is surprisingly easy and should not be a concern for most experienced gamers.

However if you’re unsure on how to clear your hard drive of any Unravel 2 files then simply check :

1: Click Home Button on Controller.
2: Toggle to “System”
3: Click “Settings”

Once you have done this you will be on the main XBox One Settings Page. From here simply complete the following.

1: Toggle “System”
2: Click “Storage” Then click to the right to “Manage Storage”

Select the Unravel 2 file and choose to un-install.

Fix : Factory Reset XBox One for Unravel 2

Be warned though this will remove mostly all game files, data files, user settings, file saves and more. However it may be necessary to resolve your crashing issue.

“My Unravel 2 is still Crashing and Freezing”

After a Fresh install of Unravel 2 and your still encountering the problem then more than likely this will be a Hardware fault with either the Game disk or your XBox One itself. Here’s some key things to look out for.





4: Damaged Unravel 2 Disc?

Important to know if you have digitally downloaded or pre-loaded Unravel 2 then skip this fix as you will not found a solution to your problem here.

Okay so there are a few warning signs that you should look out for on your Unravel 2 disk. XBox One Disks are covered in a scratch resistant layer which makes them pretty formidable at holding their own under daily wear and tear.

However if you push your finger lightly against the reflective side of the disc and you feel any dents, cuts, or cracks then it may be possible your Unravel 2 disk is faulty.

GUIDE : Check out our complete guide on how to fix unreadable discs and laser burns.

Other Types of Unravel 2 Disk Issues

If any Dents, Cracks, Cuts or significant scratches exist on your Unravel 2 disk and you believe you have not caused it.

Then you’re more than welcome to seek a replacement from the source of purchase under your warranty. Remember though most stores or businesses wont honour your warranty if the damage is accidental or from obvious abuse.

Guide : How to Clean and Fix Scratches on Unravel 2 

If your Disk has suffered any kind of Disk Rot then its unlikely that you will be able to fix it and should seek a replacement or refund for Unravel 2.

How To Repair and Fix Unravel 2 Damaged Disk

Luckily enough if your Unravel 2 Disk is covered in scratches. Most retailers and some online services offer a disk repair service which is tried, tested and in most scenarios beneficial.

We were sceptical at first. However having various disks which did not work cleaned we can honestly vouch for the service so be sure to try that.

Important thing to remember.

If your Unravel 2 Disk has any evidence of cuts, dents or cracks then there is simply no point sending it for a repair as it’s unlikely anyone will be able to correct that issue.




5: XBox One Overheating?

Often overlooked but Xbox One running hot may cause your games to freeze or crash on you.

You see the reason why this happens is due to the nature of the hardware within the XBox one. While you’re playing Unravel 2 and your XBox one is running hot.

Guide : Give your XBox One a Complete Clean

Hotter than bench marked temperatures it can cause for the hardware to give you various errors. Such as : Frame drops, stuttering, loud fan noises, crashing and freezing.

Without proper care this may result in your console becoming damaged or unusable in the future so it’s important to take action. It’s also important to note that if the console is damaged due to poor cleaning. This will void your warranty!

XBOX ONE Over Heating Fix Guide

Is this a common issue? Not so much and it’s really down to the user. Your console will have various grill intakes, and fans throughout the system. Depending on the version of the XBox One you have.

The later consoles are a lot more adequate at dealing with lengthy gaming sessions. However  if you notice that your ventilation holes and grills are compact with dust or other debris then it may not be allowing warm air to escape.

GUIDE: XBox One Overheating Solution and Cleaning Guide.

If you believe that Unravel 2 maybe freezing on you or ultimately crashing due to your console overheating. Then we’ve created a robust cleaning guide on what you need and what steps you can take.

To giving your XBox One a complete deep clean to fix the problem and ensure you avoid this issue in the future.





6: Game Save Corrupt and Freezing

If you’re worried about your Unravel 2 save being corrupt then there are some tell tale signs of this error on your XBox

There maybe times when your game will lock up or completely stop at the same point within the game. This will indicate that your Unravel 2 save is corrupt or damaged.

Guide : How To Recover and Protect your Unravel 2 Save Data

Sadly more often than not if you’re save file is corrupt there’s no real way to repair the issue unless attempting various third party software. Although we suggest against this software.

To Fix your game crashing and freezing on your save file. Simply revisit an earlier save file.

7: Faulty XBox One Causing Unravel 2 Crashing and Freezing?

If you have tried all of the above issues and you can confirm that it is not an update issue. Also an install error and you’ve tried re-installing the game.

Finally checking your console for any outside elements which may be effecting it then it’s sad to say.  But it’s likely your console is faulty and causing Unravel 2 to crash on you.

Guide: Console Warranty Explained / Gamers Guide To Online Refunds and Returns

However the good news is the Microsoft support team are incredibly good at offering excellent customer service. So by all means reach out to Microsoft Support for your next step.

Maybe they can benchmark your console and find the issue or simply source you a repair or replacement. If you’re still covered under your retail warranty then you simply can return to the place of purchase and source a replacement!




User Submitted Crashing Fixes


Conclusion

Remember this guide is simply just a troubleshooting guide which covers most common faults or issues that you may get with your XBox One and Unravel 2.

We highly encourage you to reach out to Microsoft Support and talk about the specific fault your having with Unravel 2. Also don’t forget to reach out to ColdWood and inform them of the issue.

Other Related Guides That Might Help:

Download the Latest XBox One Updates Today!
Remove Game Files & Factory Resetting Your XBox One.
Is your XBox One Hard Drive Damaged or Corrupt?
Get The most out of your XBox One Connection.
Stop your XBox One From Overheating.

Universal Guides:

Repair or Replace your Computer Components Today!
Protect your Game Saves from Damage and Corruption.
Repairing Your Scratched Games and Faulty Discs.

Online & Connection Guides: 

How to Test and Bolster your Internet Connection.
Best Internet Providers for Gaming and Streaming 2018.